Hi there,

currently we receive many questions and complains regarding not moving packs shipped by the new shipping way from warehouse 2. Some packs did not update since February 28th and even disappeared.

USPS said one of their branch have lock-downed  due to covid. This was exactly the branch our packages were going through. Packs are not lost. We are working on taking packs out from there and rerouting though another way. It may take 7-10 days.

Packs shipped later after 28th of February should not have this issue. They are routed though other ways.

Sorry for inconvenience, but we could not foresee it. it is  force majeure.

In the worst case, even if some packs get lost, we reship them. No worries.